Cheyenne VAMC strives to always provide the highest quality of care to the veterans of our nation who call Cheyenne home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.

Patient Advocate

Cheyenne VAMC has on staff a highly-skilled patient advocate who is eager to help you with your concern in a timely manner. The Patient Representative —

• serves as liaisons between patients and the medical center
• acts on the patient's behalf
• helps patients understand their rights and responsibilities

Our patient advocate is located on the 1st floor of the medical center.

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Tell It To the Director

Your feedback about the care and services you receive while in the medical center provides us an opportunity to make changes and improvements. There are 'Tell It To the Director' boxes with comment cards located throughout the medical center for you to express a concern, make a suggestion, or give a compliment.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.