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Cheyenne VA Medical Center


Cheyenne VA Streamlines Patient Check-in, Increases Care Coordination

Cheyenne VA employees LC Stallings, Martha Kimmel and Willie Johnson

Cheyenne VA employees LC Stallings, Martha Kimmel and Willie Johnson "huddle" to discuss a patients healthcare options. This team based approach (PACT) is designed to increase healthcare outcomes for VA patients through improved coordination and personalization of healthcare.

Tuesday, January 4, 2011

With the new year, the Cheyenne VA Medical Center has implemented two new changes in that are designed to streamline patient services and improve the delivery of health care. Patient check in processes are now consolidated into one area. Merging the check in process into one location for all scheduled, primary care appointments means that patients will be able will now check in and out in one location, making this process easier. Also, patient who seek emergency care will be triaged and provided care quicker.

Dr. Cynthia McCormack, Cheyenne VA Medical Center Director says that this small change in the check in processes will result in great benefits and ease for patients. Dr. McCormack adds, “Consolidating the patient check in process will make it easier for patients as they will only need to go to one spot to check in. This also supports the VA new, team-based approach to healthcare.” McCormack says that these changes are similar to the VA’s successful rural health program and the benefits this program has generated for Veterans in the rural parts of the facility’s  three state service area. “The consolidated check in process and PACT are real steps that we are taking at the Cheyenne VAMC to help our system produce better patient-centered, health care outcomes.”

VA’s new model of healthcare is referred to as “PACT”, or Patient Aligned Care Team. PACT is part of VA’s campaign, “Defining EXCELLENCE in the 21st Century.”  The PACT concept is Veterans working with VA health care professionals making plans and taking steps to support whole-person care and life-long health and wellness.  PACT is the new model of VA care where patients will consistently see a member of their health care team, whether it is a provider, nurse and even desk clerk each time they come to a VA facility.

Dr. Jerry Zang, Chief of Staff at the Cheyenne facility says that “the VA’s team based approach to health care will result more coordinated care, streamlined delivery of services, lower costs for health care and in more satisfied patients. This model integrates with VA’s overriding principles to be personalized and comprehensive, focusing on all aspects of a person’s health, emphasizing prevention and health promotion.”

Implementing consolidated check in and the PACT approach now supports other projects in progress at the Cheyenne VA. Currently, construction of a new, 23,000 square foot outpatient clinic is underway. This project, expected to provide nearly 50 new exam rooms for outpatient care, is scheduled to be completed in late 2011.


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