Customer Service - Cheyenne VA Medical Center
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Cheyenne VA Medical Center

 

Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

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Michelle Walton

Patient Advocate
307-778-7573

Kevin Simmons, Patient Advocate

Kevin Simmons

Patient Advocate
307-778-7517

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

If our patient advocates are unable to resolve your issue, you may request to speak to our executive leadership. For medical issues, please call our Chief of Staff at 307-778-7550 ext. 7303. For nursing issues, please call our Executive Chief Nurse at 307-778-7550 ext. 7316. For issues revolving around quality of care, please call our Chief of Quality Management, 307-778-7550 ext. 7084. For issues revolving around facilities, scheduling or community care, please call our Associate Director at (307) 778-7564.

For a listing of additional contacts, please visit our phone directory.

Change of Provider Request

We understand that some Veterans may not be compatible with their Primary Care Provider, or plan to move to a different location in our healthcare system that requires you to be assigned to another Primary Care provider.  In order for us to begin that process, we will need to have the Change of Provider form filled out and signed.  Veterans can send the signed form to the Patient Advocates at the address listed on the bottom of the form, or drop it off at the Patient Advocate's office, located in the Cheyenne VA Primary Care waiting area. The Veteran will receive an letter of decision within 30 days of receipt.

Please note that requests will be denied if there is no reason given on the form, or if the Veteran has had a change in provider within the previous 12 months.

The Change of Provider form can be filled out on-line or printed; however, it must be signed in order to be processed.  To begin filling out the form, please click here.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.

Thanks for a Good Job Card

Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

During your stay, you may be surveyed by one of our Patient Advocates. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.