TeleHealth - Cheyenne VA Medical Center
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Cheyenne VA Medical Center




Telehealth is a collection of means or methods for enhancing health care, public health and health education delivery and support using telecommunications technologies. 
Telehealth encompasses a broad variety of technologies and tactics to deliver virtual medical, health, and education services. Telehealth is not a specific service, but a collection of means to enhance care and education delivery.

VA Video Connect App VA Video Connect connects Veterans with their health care team from anywhere, using encryption to ensure a secure and private session. It makes VA health care more convenient and reduces travel times for Veterans, especially those in very rural areas with limited access to VA health care facilities, and it allows quick and easy health care access from any mobile or web-based device.


“Telemedicine” is often still used when referring to traditional clinical diagnosis and monitoring that is delivered by technology. However, the term “Telehealth” is now more commonly used as it describes the wide range of diagnosis and management, education, and other related fields of health care. These include, but are not at all limited to:

  • Dentistry
  • Counseling
  • Physical and occupational therapy
  • Home health
  • Chronic disease monitoring and management
  • Disaster management
  • Consumer and professional education


With Veterans and VA care teams using VA Video Connect more than ever before, Connected Care Communications produced a new video that offers troubleshooting tips for VA Video Connect to address common technical difficulties and help foster long-term adoption of the video telehealth tool. The 4-minute video provides tips to troubleshoot and resolve each of seven main issues that users commonly face:


Tip 1: I can’t find my VA Video Connect appointment email. (0:11)

Tip 2: My appointment link won’t work. (0:42)

Tip 3: The virtual medical room page won’t load in the browser. (1:18)

Tip 4: The virtual medical room takes a long time to load. (1:51)

Tip 5: I cannot hear or speak to my provider. (2:20)

Tip 6: I cannot see myself or my provider on the screen. (3:09)

Tip 7: The video picture freezes or audio cuts in and out. (3:47)


State and federal agencies often differ on how they define telehealth. For example, California law defines telehealth as:

“The mode of delivering health care services and public health via information and communication technologies to facilitate the diagnosis, consultation, treatment, education, care management, and self-management of a patient's health care while the patient is at the originating site and the health care provider is at a distant site. Telehealth facilitates patient self-management and caregiver support for patients and includes synchronous interactions and asynchronous store-an- forward transfers.”

Meanwhile, the federal Health Resources and Services Administration (HRSA) defines telehealth as:

“The use of electronic information and telecommunications technologies to support long-distance clinical health care, patient and professional health-related education, public health and health administration.”

Contact Info


  • Cheyenne VA Healthcare System

Contact Number(s)

  • 307-778-7550 Ext. 3879

Hours of Operation

  • M-F, 8 a.m. to 4:30 p.m.