Pharmacy - Cheyenne VA Medical Center
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Cheyenne VA Medical Center



The Cheyenne VAMC pharmacy processes hundreds of prescriptions daily. Prescriptions may be refilled by phone, mail or the Internet. Instructions for each method are detailed below.

Automated Refill Line

The easiest way to request a prescription refill is through our automated refill line.  An automated refill line is available for all Cheyenne VAMC patients. Please call one of the following numbers:

  • 307-778-7550, then press 1 
  • 1-866-420-6337 
  1. Press option 1 to refill a prescription, then wait for an answer.
  2. Enter your entire social security number, then press the # key. Wait for an answer.
  3. Press 2, then wait for an answer.
  4. Press 1, then wait for an answer.
  5. Enter the prescription number, then press the # key. Wait for an answer.
  6. To refill additional prescriptions, press 1 and repeat the process.

If you are using the automated refill line, all refills should be ordered at least three weeks prior to when the refill is due to ensure prompt processing and delivery time.

Internet Refill

Prescriptions may also be filled online using VA's My HealtheVet program. You will need a user id and password to log in. If you do not have one, you can easily get one by creating your personal profile.

Get the Mobile App

Medication Refill App The Rx Refill mobile application (app) allows Veterans to request refills of their refillable VA-issued prescriptions, track VA prescription deliveries, view VA prescription history from the convenience of their mobile device. The app provides a native mobile interface for the Rx Refill feature found within My HealtheVet. Refill requests submitted through the app or the My HealtheVet website that are dispensed by a VA Mail Order Pharmacy are easily tracked using the app’s “Track Delivery” feature. NOTE: VA is undergoing an Electronic Health Record Modernization (EHRM), which may impact whether My HealtheVet and Rx Refill applications are operational at your facility. To Learn more about EHRM, visit at

Refills at Cheyenne VAMC Pharmacy

All veterans are encouraged to refill their prescriptions by phone, mail or Internet. To avoid long waiting times, we prefer that you don't use the window for refill requests. There are drop off boxes located near the pharmacy counseling booth and the drive-through circle at the front of the clinical addition building.

Mailing Prescriptions

VA Mail-Order was rated number 1 in J.D. Power and Associates Customer Satisfaction Index Ranking of mail-order pharmacy in 2010, 2011, 2012, 2013, 2014 and 2015!  By ordering your medications through the mail, you can take advantage of the excellent service provided by VA without leaving your own home. 

Clinical Pharmacy Programs

We offer a variety of specialty clinical pharmacy programs including prevention of blood clots through our Anticoagulation Clinic, and assistance and management of a variety of other chronic disease states.

Patient Medication Educational Videos

In English

En Español

How to Use your Insulin Pen  
How to Use your Alirocumab Auto-Injector  
How to Use Your Erenamab-aooe Auto-Injector  
How to Use Your Nebulizer Cómo Utilizar su Nebulizador
How to Give Yourself a Subcutaneous Injection Cómo Aplicarse una Inyección Subcutánea a sí mismo
How to give Yourself an Intramuscular Injection Cómo Aplicarse una Inyección Intramuscular a sí mismo
How to Use Your Epinephrine Auto-Injector Cómo Usar su Auto Inyector de Epinefrina
How to Use Your Eye Drops and Ointments Cómo Usar Sus Gotas y Ungüentos Para los Ojos
How to Use your Respimat Inhaler Cómo Utilizar su Inhalador Respimat
How to Use Your Handihaler Cómo Utilizar su Handihaler
How to Use Your Twisthaler Cómo utilizar su Twisthaler
How to Use Your Metered Dose Inhaler Cómo Utilizar Su Inhalador de Dosis Medida
How to Use the VA Intramuscular Nalaxone Kit  

Other Drug Information

Please visit My HealtheVet for information about any prescription you may be taking.


Outpatient Pharmacy
Monday - Friday 8:30 a.m. - 5:00 p.m.
Pharmacy Administration Office
Monday - Friday 8:00 a.m. - 4:00 p.m.

All of the above services, except for the inpatient pharmacy, are closed on all federal holidays.

Contact Info


  • Automated Refill Line

Contact Number(s)

  • 866-420-6337

Hours of Operation

  • 8:30 a.m. to 5 p.m.