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Cheyenne VA Medical Center


Returning Service Members

What is Transition & Care Management Program? 

Every VA Health Care System has a Transition & Care Management Team ready to welcome Post 9/11 Veterans and help coordinate your care.  Case Managers, who are either nurses or social workers, coordinate patient care activities and help you navigate your way through the VA System.

What VA services are available for  Veterans?

Seamless Transition:  We are honored to welcome Veterans and Service Members who have recently returned from serving in combat operations. We are committed to helping make each service member’s transition from active duty military status to civilian life as smooth and seamless as possible.

The VA provides combat Veterans with free health care for conditions potentially related to their combat service for up to five years following their separation from active duty.  The VA also provides healthcare for conditions not related to combat service, which requires minimal co-pay. At the end of the five year period, Veterans will retain enrollment eligibility and a co-pay status will be determined based on individual circumstances.

Other Services:

  • Primary and specialty medical care
  • Rehabilitation care
  • Readjustment and Transition programs
  • Outreach to Troops and Families
  • Post-Deployment Mental Health services
  • Women Veteran services
  • Coordination of care by Social Work Case Managers who assist with:
    • Disability Benefits
    • State Veterans benefits
    • Registry Exam information
    • VA Health Care Eligibility details
    • Combat Stress information and referral
    • Readjustment and Transition services referral
    • Referral for substance abuse treatment
    • Referral for individual and family counseling
    • Information and referral for other community services available to veterans
    • Information and referral about Veteran Employment assistance and GI Bill
    • Information/referral about Vet Center

Currently, the Cheyenne VA Health Care System Transition & Care Management team is building a set of online resources available for you to refer to. Please take a look at these topics from our patient eduction page. Specific topics of interest include: TBI/PTSD, sleep management and others.

For more information, please contact the Transition & Care Management team at 307-778-7550, extension 3967 or 7068.

Special Eligibility and Coordination of Care for Combat Veterans Serving in Combat Theater After 11/11/1998- Returning Servicemembers (OEF/OIF/OND)

The Post-9/11 Transition and Care Management Program offers transitional assistance, case management and outreach services to all Veterans who have served after September 11, 2001 in their transition to civilian life. For more information about the various programs available for recent returning service members, log on to the Returning Servicemembers web site.

Veterans who served in a theater of combat operations also have special eligibility for VA health care. Under the "Combat Veteran" authority VA provides cost-free health care services and nursing home care for conditions possibly related to military service and enrollment in Priority Group 6 or higher for 5 years from the date of discharge or release from active duty, unless eligible for enrollment in a higher priority group.

Combat Veterans who enroll with VA under this enhanced Combat Veteran authority will continue to be enrolled even after their enhanced eligibility period ends, although they may be shifted to Priority Group 7 or 8, depending on their income level, and required to make applicable copays. Additionally, for care not related to combat service, copays may be required depending on their financial assessment and other special eligibility factors.

NOTE: The 5-year enrollment period applicable to these Veterans begins on the discharge or separation date of the service member from active duty military service, or in the case of multiple call-ups, the most recent discharge date.


Christopher Aguilar, MSW, LCSW
Transition & Care Management Program Coordinator
307-778-7550 Ext. 7068

Andrew Waldbauer, LCSW
Transition & Care Management Program Case Manager
307-778-7550 Ext. 3967